Returns & Exchanges
At Boll & Branch, we want you to experience the comfort of our organic cotton for yourself, which is why we offer a 30-night risk-free trial on all bedding. If you are not completely satisfied, we accept returns of laundered or used items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return or exchange and download your prepaid UPS shipping label provided by our system.
Pack and Ship
Place your items in the original packaging or a secure box, attach the prepaid label, and drop it off at any authorized UPS location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing